Cancellation Protection
Speakers cancel. Events get postponed. Cultural mismatches happen. We have a protocol for every scenario — and a guarantee that you never lose.
Medical emergency, visa delay, personal crisis, or scheduling conflict. The confirmed expert cannot attend your event.
We activate our standby roster immediately. Every confirmed engagement has 2-3 pre-vetted backup experts matched by topic, seniority, and cultural fit. You receive replacement profiles within 24 hours. If no replacement is suitable, we process a full refund of our commission within 5 business days.
Zero disruption. You either get an equally qualified replacement or your money back. In 94% of cancellation cases, clients choose the replacement and rate the experience 4.5/5 or higher.
Government directive, force majeure, venue issue, or organizer decision. The entire event is postponed or cancelled.
If postponed: we rebook the same expert at the new date at no additional fee. If cancelled entirely: full commission refund within 5 business days. We also handle expert communication, travel cancellation coordination, and rebooking logistics so you don't have to.
No rebooking fees. No administrative burden. If rescheduled, your expert is re-confirmed with updated cultural brief and logistics. If cancelled, you pay nothing to Minbar.ai.
Despite preparation, the expert delivers content that doesn't resonate with Gulf audience expectations — wrong tone, cultural insensitivity, or misaligned messaging.
Every expert receives a comprehensive Gulf cultural preparation brief before the engagement. If despite this preparation the audience or client reports a cultural mismatch, we refund our entire commission. We also conduct a post-incident review and update our cultural briefing protocols.
Full commission refund. No argument, no forms, no waiting period. We take cultural fit as seriously as technical expertise — it's why we exist.
No minimum spend required. No exclusions for peak season. No "terms and conditions apply." If your engagement is disrupted for any reason, you are protected. Period.
Since launch, we have processed 12 cancellation claims. Average resolution time: 19 hours. Client satisfaction with resolution: 4.8/5.